Bringing back house calls for urgent medical care

medicalbagEmergency physicians and nurse practitioners from Upstate University Hospital offer a new service that is centuries old: house calls.

Called Upstate at Home, the service began Sept. 10 in DeWitt, Fayetteville, Manlius and Minoa, north of Route 20; Kirkville, south of the Thruway; East Syracuse, east of Interstate 481 and south of the Thruway; and the villages of Cazenovia and Chittenango.

Christian Knutsen, MD, a board certified emergency medicine physician who serves as medical director for several area fire departments, created Upstate at Home because he recognizes how many people become ill or injured, but don’t require a trip to the hospital, and don’t want to leave their home.

Hear an interview with Knutsen about Upstate at Home

The service is perfect for people who cannot get an appointment with their regular doctor, especially evenings and weekends, and for visitors in the Central New York area. A house call can eliminate taking the whole family to a clinic or hospital emergency room when one member is sick, driving in bad weather, sitting with other sick people in a waiting room, or having to leave a comfortable home when one is not feeling well.

Upstate at Home participates with most major health insurance companies, Medicare and Medicaid. , and people with insurance will be asked to pay their co-payment over the phone before the house call. People whose insurance coverage cannot be verified are asked to make a down payment of $175, and they will be billed for the remainder of charges after the visit.

A nurse answers the Upstate at Home phone at 315-464-4646 and asks a series of questions to make sure a house call is appropriate. Upstate at Home sees patients every day from 11 a.m. to 11 p.m.

Appropriate for Upstate at Home treatment:

Coughs and colds

Fevers and flu

Sore throats

Mild breathing problems from asthma, pneumonia and COPD

Skin abscesses or infections


Nose bleeds

Eye and ear pain

Nausea, vomiting, diarrhea

Dehydration from intestinal illness

Tension and migraine headaches

Urinary tract infections

Mild to moderate burns

Cuts and abrasions

Sports injuries

Back and neck pain


Dental pain

Hear an interview with Knutsen about Upstate at Home

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